A IMPORTÂNCIA DO PROCESSO DE COMPRAS

...

ético, com normas e diretrizes para serem seguidas por todos os setores e seus responsáveis ao requisitar compras. Possui complexas relações interpessoais e inter-normativas que precisam figurar e se estabelecer concomitantemente aos preceitos pré-estabelecidos em diretrizes e normas da organização. Nas Empresas de grande porte, como a Zamin, há uma necessidade maior para manter o controle de custos, consequentemente a burocracia de aprovação acaba se estendendo ainda mais. Conclusão. Os resultados demonstram que a Diretoria Administrativa e a Área de Suprimentos são, respectivamente, os responsáveis pela elaboração ou alteração da dessa política e das normas que detalham os processos relacionados à compra.

Palavras-chave: Gestão. Compras. Mineradora Anglo American.

8

ABSTRACT

General objective of the study is to analyze factors that contribute to the process of purchasing the company offers an efficient performance in the organization . The specific objectives were to characterize the conceptual and theoretical aspects that involve the important factors of purchasing management, demonstrate the most important factors related to the process of purchasing a company, describe and analyze the process of purchase of the company Anglo American emphasizing good management practices . As methodology we used an exploratory research with a qualitative approach , built along the lines of case study applying interviews to 7 people of the purchasing department ,1 purchasing supervisor and document analysis describing the procedures and routines of the company’s purchasing process. In the results it was observed that with the standards, was found that the processes related to the purchase requisition and purchase order and contract . In the ERP system , the provision of services or purchase of material can be inserted through a contract or a PC . The purchaser with the requester should analyze the characteristics of the purchase, taking into consideration, for example, the factors cited above. With the seven collaborators was noted that there is an ethical standard, with standards and guidelines to be followed by all sectors and responsible when ordering purchases. Having complex interpersonal relationships and inter – normatives that needs to figure and establish needing concomitantly with the precepts pre-established in guidelines and standards in the organization . In large companies , such as Zamin , there is a bigger necessity to keep the costs control , consequently the bureaucracy of approval ends extending further . Conclusion . The results demonstrated that the Administrative Board and Supply Area, are respectively, the responsible for the establishment or amendment of this policy and the standards that detail the processes related to purchases.

Keywords : Management . Purchases . Mining Anglo American .

9

LISTA DE SIGLAS E ABREVIATURAS

AFB

Anglo Ferrous Brazil

CAPEX

Capital Expenditure

ERP

Enterprise Resource Planning

NO

Norma Operacional

OPEX

Operational Expenditure

PC

Pedido de compra

PGO

Programme Governance Office

RAC

Relatórios de Aprovação de Compras

RFF

Request for Funding

RT

Requisição Técnica

SAD

Sistemas de Apoio a Decisão

SAE

Sistemas de Apoio ao Executivo

SIG

Sistema de Informação Gerencial

STC

Sistemas de Trabalhadores de Conhecimento

SUP

Suprimentos

IDF

Índice de Desenvolvimento de Fornecedor

10

LISTA DE FIGURAS

FIGURA 1 – Tipos de Sistemas de Informação x Grupos Assistidos....................................22

FIGURA 2 – Norma Operacional n.ºAFB.NO.SUP.002 Solicitação de Compras..................33

FIGURA 3 – Norma Operacional n.ºAFB.NO.SUP.004 Pedido de Compras........................38

FIGURA 4 – Ciclo de Compras............................................................................................ 44

11

SUMÁRIO

1 INTRODUÇÃO.................................................................................................................

12

1.1 PROBLEMAS DA PESQUISA......................................................................................

13

1.2 PRESSUPOSTOS........................................................................................................

13

1.3 OBJETIVOS..................................................................................................................

14

1.3.1 Objetivo Geral...........................................................................................................

14

1.3.2 Objetivos Específicos..............................................................................................

14

1.4 JUSTIFICATIVA............................................................................................................

14